How do you write a customer journey map?

communication

It is difficult to decipher for what reasons clients browse products in an e-store, why they add them to a cart, and then close a page and do not finalise a purchase. Abandoned carts are one of the most common problems in e-commerce. How to detect, recognise and eliminate the problem that customers encountered on their way? Create a customer journey map. Customer journey…

A Cheat Sheet For All Call Center Agents

call center

Ever been in a situation where you had to make a call to a support team to sort a problem or ask a question? Whether your Wifi is acting up or the package you received is missing something, we have all been there. Well, have you ever asked yourself what the person on the other end needed to do to get where…

How to Make a Risk Avoidance Business Strategy Work

business

Risk is inevitable in parts of business just as it’s inevitable in parts of life. Many people get into business and entrepreneurship in order to enjoy these risks and the rush of adrenaline they get when they strike last-minute deals or make high volumes of sales. But, ultimately, mature businesses look to avoid risks rather than court them. This article is about…

Successful Blogging Tips For Beginners

blogging

So you want to run a successful blog but you are totally new to the process.  It can be overwhelming to start a blog, especially if you are a beginner. In the beginning of any process, there are so many questions. Which platform should I choose? How often should I blog? How do I grow my audience? The process can seem absolutely…

What Does a Call Center Agent Do?

call center

Customer service is at the heart of any business and their operations, making customer service agents an integral part of any business. These agents offer their services either in person or via communication channels, one of which is over the phone. Hence, a call center agent is a customer service agent who communicates with customers over the telephone, usually via a contact…

Why Is Vertical Video A Must For Marketers?

graphic design

We often use our smartphones to browse through different social media platforms every day, and a significant amount of our time when we are online is spent on watching videos. If your pastime is watching videos on social media sites like Facebook or Snapchat, I’m sure you’ve noticed the rise of vertical video content. A few years ago, vertical videos would cause…

Tips to Take Better Street Photos on your iPhone

photography

It is no surprise that with advancements in camera technology on smart phones, photography has become more accessible to the average person. Cameras in phones have become so clear, sharp, and high quality that they can even be used to take professional grade photos. Whatever your subject matter, beautiful images can be made with just an iPhone. However, you should know how…

6 Top Tips to Consider Before hiring a video editing website

small businesses

All the business’ out there are making great videos, but you? In case you’re unpracticed yet tingling to bounce into the video pool, picking the correct video editing website or company to join forces with is critical. Sadly, numerous organizations hurry into video creation without thoroughly considering it. An imprudent choice without an unmistakable arrangement or set objective will prompt dissatisfaction, and…